Video KYC

Video-based Customer Identification Process (V-CIP)

Most apt and advanced banking grade technology developed to automate the onboarding process. PiChain’s Video KYC solution assists banking & other Regulated Entities in onboarding thousands of customers every month. Shortening the customer onboarding process to a few minutes, this technology ensures that it meets the strict regulatory and data security guidelines.

This product eliminates unnecessary costs & brings efficiency in onboarding customers providing a seamless experience. It verifies & validates documents uploaded by the customers in real-time. Optical character reading & text conversion helps to avoid tampering of the documents.

ASSISTED VIDEO-KYC SOLUTION

  • Easy, simplified process for verifying documents using any device – desktop, mobile & pad
  • Text or Video chat with the customers without app download or registration
  • The customer just need to click the provided video chat link which subsequently opens up in the browser
  • The employee initiates the call, can record & take screenshots during the video chat
  • Sharing of files over the text chat

User Workflow

  • Customer opens the video chat link in the browser using desktop or mobile
  • Enter customer details & connects with the bank employee
  • The employee receives the notification of the login
  • The employee will initiate the video call with the customer
  • Once initiated the video chat, the employee can: 
    • Share files
    • Record the video
    • Take screenshots while the user shows documents
    • Matching ID photo with live user’s face
    • Access the customer’s location

NON-ASSISTED VIDEO KYC SOLUTION

  • Online KYC for verification of documents without any manual intervention
  • Complete automated Video KYC process
  • Automated video recording
  • Do the liveliness by using SMART AI
  • Uploading live photos of documents
  • Taking screenshots of the documents shown automatically
  • Storage & instant retrieval of the recorded video from the company’s database

Conversational

No.
Features
Benefit
1. One to One Text conversation between Customer and Employee Simple, Easy and Instant communication
2. Enables Text conversation between One Customer and Multiple Employees Multiple employees help to provide a higher amount of support to customer
3. Instant File Sharing Customer can share ID and Address proof in real-time
4. Location Sharing Customer can share their live location at the click

Video Calling and Recording Features

No.
Features
Benefit
1. Video call can even work on 128 kbps bandwidth Fully compatible with any Global Network (Low Network to High Network Regions)
2. One way/Two-way Video call/Only Audio call Complete Flexible Solution where:-
  • Employee can see Customer but Customer is restricted
  • Both Can See Each other
  • For very low network areas, the process can be done via audio.
3. Screen sharing available Both can share screens with each other
4. Quick Screenshot Employee can take screenshots of the documents while the Customer holds them on the camera
5. WaterMark on Images Inserting Date stamp to ensure Liveliness check and easy to know the date
6. Camera Flexibility (Front and Back) Choose a particular camera to achieve a clear image of Screenshots
7. Instant File sharing Simultaneous sharing of documents as asked by the Employee
8. Record Video call Complete conversation can be recorded and archived for compliance
9. Share recorded video call By sharing a link, the internal team members can see the recorded Video
10. Download recorded video Video can be downloaded and stored within internal systems

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