Video KYC
Video-based Customer Identification Process (V-CIP)
Most apt and advanced banking grade technology developed to automate the onboarding process. PiChain’s Video KYC solution assists banking & other Regulated Entities in onboarding thousands of customers every month. Shortening the customer onboarding process to a few minutes, this technology ensures that it meets the strict regulatory and data security guidelines.
This product eliminates unnecessary costs & brings efficiency in onboarding customers providing a seamless experience. It verifies & validates documents uploaded by the customers in real-time. Optical character reading & text conversion helps to avoid tampering of the documents.
ASSISTED VIDEO-KYC SOLUTION
- Easy, simplified process for verifying documents using any device – desktop, mobile & pad
- Text or Video chat with the customers without app download or registration
- The customer just need to click the provided video chat link which subsequently opens up in the browser
- The employee initiates the call, can record & take screenshots during the video chat
- Sharing of files over the text chat
User Workflow
- Customer opens the video chat link in the browser using desktop or mobile
- Enter customer details & connects with the bank employee
- The employee receives the notification of the login
- The employee will initiate the video call with the customer
- Once initiated the video chat, the employee can:
- Share files
- Record the video
- Take screenshots while the user shows documents
- Matching ID photo with live user’s face
- Access the customer’s location
NON-ASSISTED VIDEO KYC SOLUTION
- Online KYC for verification of documents without any manual intervention
- Complete automated Video KYC process
- Automated video recording
- Do the liveliness by using SMART AI
- Uploading live photos of documents
- Taking screenshots of the documents shown automatically
- Storage & instant retrieval of the recorded video from the company’s database
Conversational
| 1. | One to One Text conversation between Customer and Employee | Simple, Easy and Instant communication |
| 2. | Enables Text conversation between One Customer and Multiple Employees | Multiple employees help to provide a higher amount of support to customer |
| 3. | Instant File Sharing | Customer can share ID and Address proof in real-time |
| 4. | Location Sharing | Customer can share their live location at the click |
Video Calling and Recording Features
| 1. | Video call can even work on 128 kbps bandwidth | Fully compatible with any Global Network (Low Network to High Network Regions) |
| 2. | One way/Two-way Video call/Only Audio call | Complete Flexible Solution where:-
|
| 3. | Screen sharing available | Both can share screens with each other |
| 4. | Quick Screenshot | Employee can take screenshots of the documents while the Customer holds them on the camera |
| 5. | WaterMark on Images | Inserting Date stamp to ensure Liveliness check and easy to know the date |
| 6. | Camera Flexibility (Front and Back) | Choose a particular camera to achieve a clear image of Screenshots |
| 7. | Instant File sharing | Simultaneous sharing of documents as asked by the Employee |
| 8. | Record Video call | Complete conversation can be recorded and archived for compliance |
| 9. | Share recorded video call | By sharing a link, the internal team members can see the recorded Video |
| 10. | Download recorded video | Video can be downloaded and stored within internal systems |