VIDEO PD
Expediting your credit verification process
The uncertain conditions along with the wave of digital transformation have created a need for a platform for digital loan approving process. The current circumstances have made a physical visit to the bank difficult. To surmount this challenge, we have introduced a video credit verification process that can help you to approve the personal loans of your customers without the need for any physical contact. Our video PD solution or credit verification services perform the credit and identity checks to eliminate frauds. The credit evaluation services ease the personal loan verification process.
The video PD solution helps you to take the personal loan approval process to a video call discussion providing much secured and quick loans.
Product Features
Group Discussion (One customer & multiple employees)
Credit Verification
Face match with customer ID
Address verification
Document validation
Random questions/instructions
End-to-end encryption of video & communication
Blurriness correction & image forensics
Time stamp & audit trail for video interaction
Concurrent audits via BackOps Dashboards
Role-based system for Bank officials
Direct chat with a customer by multiple employees
Product Features
Credit verification
Address verification
The digital personal loan process helps you to verify the exact address of your customers with our hyper-accuracy geotagging API.
Document validation and verification
The document verification services leverage optical character reading and text conversion for verifying the documents. Real-time database search and validation.
Device compatibility
Our credit verification services can be carried out on any device whether mobile or desktop. This gives flexibility to the customers for carrying out the personal loan approval process.
Web browser-based text and video chat
The customers do not need to download any app. The complete process can be carried out via a web browser. The employees can even chat with the customer during the video call.
Call recording and storage
The video PD solution provides the feature for recording and storage of the call for future use. Instant retrieval of this recording is possible.
Face match with customer ID
Facial recognition and liveliness check technology help you to eliminate the chance of identity frauds.
Video PD Credit Verification Process
STEP 1
Customer receives and opens the link for
initiating the video call with the Regulated Entity/s
STEP 2
STEP 3
STEP 4
The liveliness and face ID check is carried out along with the facility to check the background of the customer
STEP 5
Both of them can get connected on text chat via video call and share files
STEP 6
Benefits
- 100% compliant: Our credit verification services are fully compliant with the data localization and other regulatory mandates.
- Comprehensive Evaluation: The credit evaluation services also provide you with the arsenal to capture and verify every additional income documents, alternate address proofs, or pictures of customer premises/background.
- Team Coordination: For larger loans, both credit & risk managers can conduct the video PD process over the same call thereby achieving better coordination for risk validation.
- Personalized customer experience: The credit evaluation services help you to deliver on your customer’s preference to have a face-to-face interaction.
- Faster TAT: Our digital loan approving process eliminates the need for IPV, helping you to process more loan applications at a consistent and faster rate, avoiding excessive load.
- Increasing Productivity: By avoiding physical visits, this personal loan verification process allows you to manage your workflow more efficiently thereby reducing unnecessary costs.
- Tampering detection: Our Video PD solution for personal loan verification deploys machine learning algorithm to run a forgery or tampering check on the ID cards.